Insights

Executive perspectives on digital experiences that support organizational transformation, the future of work, and new ways of working.

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Six Differentiators of Digital-First Organizations

3 min read

Six Differentiators of Digital-First Organizations

The most successful businesses recognize continuous transformation, driven by digital innovation, as the new business as usual. To thrive in the new digital economy, they are becoming digital at their core and finding new ways to help people at work...

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3 min read

Experiences Are the Catalysts to New Value

It’s good news that most organizations are shifting their thinking away from the early idea that digital strategies can be found in their digital...

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7 min read

Why Your Employee Experience Needs Ethical Design

Digital transformation is changing how people inside large enterprise organizations work, learn, collaborate, and develop. At the same time, many...

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5 min read

Building Knowledge Practices in the Digital-First Organization

In the digital economy, industries, markets, and organizations confront relentless change. Following Moore’s Law, technologies are advancing at an...

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1 min read

The Future of Work in the Next Industrial Revolution: 2 Frameworks

While Klaus Schwab marks our moment today as the Fourth Industrial Revolution, Jeremy Rifkin marks it as the Third Industrial Revolution. They each...

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2 min read

Rethinking Performance Management for the Digital Organization

Performance models driving organizational goal setting and performance evaluations from the top-down made sense in the more predictable business...

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6 min read

Change and Digital in the Healthcare Industry

Customer-facing digital transformation is well underway in healthcare. This industry has become a leader in its synthesis of business strategy and...

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2 min read

Clarifying the Value of Digital Maturity in Digital Strategy

Use of Maturity models in Digital Transformation The use of maturity models as a benchmarking tool has been a common consulting practice, applied to...

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4 min read

Designing Employee Experiences that Shape Culture

Building a Digital Organization Requires the Right Culture In digital transformation, organizations must undergo profound and pervasive change – and...

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The Future of Content in a World of Artificial Intelligence (AI)

Content strategists are still hesitant to think about Artificial Intelligence (AI). Indeed, anyone who isn’t directly building AIs may be intimidated...

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