Insights

Executive perspectives on digital experiences that support organizational transformation, the future of work, and new ways of working.

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3 min read

Preparing Front-Line Workers for Organizational Change

Future work is fundamentally changing. How can we help our employees keep up? In our current digital revolution, adapting to change is less about management than it is about building momentum. In large-scale digitalization, momentum relies upon both...

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2 min read

Creating New Knowledge Pathways Between the Office and the Front Line

As knowledge workers have evolved to meet the challenges and opportunities of digital, many businesses have prioritized and realized transformative...

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6 min read

The Industry Leap from Vertical Markets to Ecosystems

The ways that people create value are changing, along with how work is organized. A central part of this shifting Industry Architecture1 includes the...

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Six Differentiators of Digital-First Organizations

3 min read

Six Differentiators of Digital-First Organizations

The most successful businesses recognize continuous transformation, driven by digital innovation, as the new business as usual. To thrive in the new...

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3 min read

Experiences Are the Catalysts to New Value

It’s good news that most organizations are shifting their thinking away from the early idea that digital strategies can be found in their digital...

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7 min read

Why Your Employee Experience Needs Ethical Design

Digital transformation is changing how people inside large enterprise organizations work, learn, collaborate, and develop. At the same time, many...

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5 min read

Building Knowledge Practices in the Digital-First Organization

In the digital economy, industries, markets, and organizations confront relentless change. Following Moore’s Law, technologies are advancing at an...

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1 min read

The Future of Work in the Next Industrial Revolution: 2 Frameworks

While Klaus Schwab marks our moment today as the Fourth Industrial Revolution, Jeremy Rifkin marks it as the Third Industrial Revolution. They each...

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2 min read

Rethinking Performance Management for the Digital Organization

Performance models driving organizational goal setting and performance evaluations from the top-down made sense in the more predictable business...

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6 min read

Change and Digital in the Healthcare Industry

Customer-facing digital transformation is well underway in healthcare. This industry has become a leader in its synthesis of business strategy and...

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