Empowering Frontline Employees with a Connected Worker Experience Strategy

On July 27th, LDS CEO Mimi Brooks hosted a webinar session at The Connected Worker Virtual Event. Mimi led a thought-provoking session focused on empowering frontline employees with a connected worker experience strategy.

In her presentation, Mimi described lessons learned in the first 10 years of digital transformation. These first wave efforts focused on acquiring, experimenting, and launching new technologies without building the organizational capabilities, culture, and worker experiences needed to support sustainable change. Mimi then provided insight into how organizations can focus their efforts for success in the current second wave as they transform to business-digital ecosystems driven by human value and purpose. In successfully transformed organizations, the worker is central to the organizational ecosystem through new work practices, human workers are comfortable with their machine counterparts and a collaborative human-machine approach to problem solving evolves, the organization learns on multiple timescales as a competitive necessity, and that knowledge flows rapidly within ecosystems as the “edges” of digital become the “core”.

If you are interested in having Mimi present at your next leadership event, please contact John Fee, VP Marketing.